Quality & Safety

Our commitment to quality and safety

Our commitment to the safety of our community is a priority, and at the heart of our culture.

This is achieved through best practice screening, and verification of candidates, all overseen by a leadership team deeply experienced in clinical expertise. This ensures we can deliver supports and services that help participants to achieve their goals.

Our management are healthcare experts with a long history in clinical roles, having worked in frontline care throughout their careers. It is this personal, first-hand experience and an in-depth knowledge of the industry that underpins the Alliance Community culture of support. Support at every level for our clients and our workforce. 


Governance and clinical oversight

Our governance structure and clinical oversight is at an organisational and clinical level.

Guiding our commitment to safety and quality is a National Operations Team, Senior Management Team and Executive Leadership Team. Our governance structure includes three national committees:

  • a Risk Committee
  • a Quality Committee
  • a Clinical Governance Committee


Meet our CEO and clinical experts

Our commitment to quality and safety is guided by a team of highly-qualified experts. They bring an exceptional level of experience to ensure we maintain the highest quality service delivery standards.


Registered NDIS provider

We are a National Disability Insurance Scheme (NDIS) registered provider.

This means we have been approved by the National Disability Insurance Agency (NDIA) to deliver support to plan-managed participants. As registered providers we must meet the NDIS Practice Standards and NDIS Code of Conduct. These promote specific quality standards, safe and ethical service delivery, and the conduct of NDIS providers and workers.

Screening, verification and qualifications

Support workers must complete our comprehensive sign-up and verification process before being approved to provide support. The screening process for support workers is thorough and includes:

  • Identity verification
  • National Criminal History Record Check
  • NDIS Worker Screening Check
  • Working With Children Check (WWCC) (where applicable)
  • State-specific checks or screenings

All these steps help to ensure that support workers have no history of criminal activity and are suitable for providing support services.

Commitment to Child Safety Statement

We are also dedicated to ensuring the wellbeing, safety, and protection of children and young people in our programs and communities. Click through to read more in our Commitment to Child Safety Statement

Australian Workplace Gender Equality

In accordance with the requirements of the Workplace Gender Equality Act 2012 (Act), Alliance Australia has lodged its annual public report with the Workplace Gender Equality Agency (WGEA). Read our submission here.