Quality & Safety

Our commitment to quality and safety


Our commitment to the safety of our community is a priority, and at the heart of our culture. 

This is achieved through best practice screening, and verification of candidates, all overseen by a leadership team deeply experienced in the recruitment and healthcare sector. It is this personal, first-hand experience and an in-depth industry knowledge that underpins the Alliance Community culture of support. This ensures we can deliver supports and services that help participants to achieve their goals.

 

Governance and clinical oversight

Our governance structure and clinical oversight is at an organisational level.

Guiding our commitment to safety and quality is an Executive Leadership Team (ELT) and two national committees:  

  • a Quality and Risk Committee
  • a Clinical Governance Committee
     

Meet our management team

Our management team's expertise covers diverse roles across the recruitment and healthcare sectors. It is this personal, first-hand experience and in-depth knowledge of the industry that underpins the Alliance Community culture of support. 
 

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David Stewart, Founder of Alliance Australia

Leveraging over 30 years of experience across the private, not-for-profit, and publicly listed sectors, David is a highly respected leader in the healthcare and recruitment sector. As a graduate of the Australian Institute of Company Directors (GAICD), his expertise in corporate governance and compliance ensures operational excellence and the business conforms to industry best practices and regulatory guidelines. David's dedication to the healthcare sector was acknowledged in 2019 when he was named Recruitment Leader of the Year by the Recruitment Consulting & Staffing Association of Australia & New Zealand (RCSA). He was also appointed as a Non-Executive Director of the RCSA in 2023, the peak body for the recruitment and staffing industry.

 

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James Munro Ford, CEO

James is a seasoned strategic leader with a proven track record of driving transformative change, operational excellence, and business performance in complex healthcare environments. Leveraging his prior leadership roles in NSW Health and HealthShare NSW, he has developed a deep understanding of the nuances and challenges within the clinical governance landscape. He brings this expertise to Alliance Community, where he is focused on developing and implementing strategies to improve clinical governance outcomes.

 

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Kylie Rowan, Head of Assurance

As Head of Assurance, and National Workplace Health and Safety, Kylie is tasked with driving our clinical governance, OHS culture and safe workplace systems across the business. Skilled in risk assessment, with a focus on creating safe, ergonomic environments and systems of work to prevent injuries and harm; and uphold standards of service to meet regulatory requirements and client expectations. With qualifications in Occupational Therapy Kylie’s approach brings a unique perspective focused on functional abilities, independence, and adaptability, which are essential components of quality and safety in healthcare and community settings.

 

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Peter Hurkett, National Clinical Manager

Peter brings a wealth of expertise to his current role from over forty years in the healthcare sector. His past experience includes key clinical and managerial positions across a range of sectors and settings, including general and mental health nursing, drug and alcohol services (including Drug Court), forensics, community, and disability. Peter has a comprehensive understanding of quality improvement, which is instrumental in ensuring high-quality and safe clinical outcomes across Alliance Community's operations. As well as serving as NSW Client and Clinical Manager, Peter has recently been appointed National Clinical Manager.

 

Registered NDIS provider

We are a National Disability Insurance Scheme (NDIS) registered provider.

This means we have been approved by the National Disability Insurance Agency (NDIA) to deliver support to plan-managed participants. As registered providers we must meet the NDIS Practice Standards and NDIS Code of Conduct. These promote specific quality standards, safe and ethical service delivery, and the conduct of NDIS providers and workers.

Screening, verification and qualifications

Support workers must complete our comprehensive sign-up and verification process before being approved to provide support. The screening process for support workers is thorough and includes:

  • Identity verification
  • National Criminal History Record Check
  • NDIS Worker Screening Check
  • Working With Children Check (WWCC) (where applicable)
  • State-specific checks or screenings

All these steps help to ensure that support workers have no history of criminal activity and are suitable for providing support services.

Commitment to Child Safety Statement

We are also dedicated to ensuring the wellbeing, safety, and protection of children and young people in our programs and communities. Click through to read more in our Commitment to Child Safety Statement

Australian Workplace Gender Equality

In accordance with the requirements of the Workplace Gender Equality Act 2012 (Act), Alliance Australia has lodged its annual public report with the Workplace Gender Equality Agency (WGEA). Read our submission here.