FAQ for our clients

We are closely monitoring Australian Government sources and the World Health Organisation (WHO) for the most up to date information and advice.

The following list of the Frequently Asked Questions has been complied to help you navigate these uncertain times. We are keeping this page up to date with relevant information and references to government websites.


  • 1. How can I prevent the spread of coronavirus?

    Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

    •   Wash your hands frequently with soap and water, before and after eating, and after going to the bathroom.

    •   Cover your cough and sneeze with your elbow or a tissue. Dispose of tissues and wash your hands with soap and water or use alcohol-based hand sanitiser.

    •   If unwell, seek medical advice and avoid contact with others (stay more than 1.5 meters from people).

  • 2. What is PPE?

    PPE is stands for personal protective equipment. The appropriate personal protective equipment is prescribed based on a risk assessment of your work tasks.

    NON HEALTHCARE WORKERS - do not need to wear a mask as there is less chance of coming into close contact with suspect or confirmed cases. 

    HEALTHCARE WORKERS - when caring for care recipients with suspected or confirmed COVID-19, health care workers are required to wear appropriate personal protective equipment (PPE) which may include masks, gloves, eye shields and/or gowns, to protect themselves from infectious illnesses and help stop the spread of disease. PPE is in short supply, so risk assessments are conducted to ensure it's use is conserved for high risk encounters. Government Health Guidelines are consulted 

    ALL WORKERS are required to practice social distancing and good hygiene practises. 

    The PPE required will depend on the type of interaction and the health status of the care recipient. It is important that our health workforce remains strong and healthy during this time.

  • 3. Should I wear a face mask?

    You do not need to wear a mask if you are healthy. For more information on the use of surgical masks, visit this page on the Department of Health website. 


  • 4. Should our support workers be wearing masks at work?

    Under current guidelines, all healthcare workers should wear PPE if they have close contact with a suspected or confirmed case of COVID-19. Healthcare workers are not otherwise required to wear PPE unless there is a medical reason for doing so.

  • 5. How do I know if I need to self-quarantine?

    There are three scenarios in which you may need to self-quarantine:

    1.   Related to Travel - Anyone entering or returning to Australia must observe the mandatory 14 day quarantine requirement at designated facilities as required by the Department of Home Affairs.

    2. If you have recently returned from interstate and meet current state border restrictions you must observe the mandatory self-quarantine requirement in your home for 14 days other than for seeking medical care (emergency and health workers and essential workers ma be considered exempt).

    3.   If you have been diagnosed with COVID-19. The medical team will advise you in relation to your quarantine and medical requirements and support.

    4.   If you have been assessed as a close contact of a confirmed person with COVID-19, you will be contacted by the Public Health Unit and they will assess and determine if you are required to self-quarantine. This is assessed on a case by case basis.

  • 6. Where is my closest fever clinic (COVID-19 testing clinic)?

    Each state Department of Health has dedicated COVID-19 testing resources. You can either access these through calling the National Coronavirus Help Line on 1800 020 080 or by their respective websites:


    New South Wales >

    Australian Capital Territory >

    Western Australia >

    South Australia >

    Victoria >

    Queensland >

    Northern Territory >

    Tasmania >